DELIVERY POLICY

  1. Order Processing: a. Once an order is placed on our website, it will undergo processing and verification before shipment. b. Please ensure that the shipping address provided is accurate and complete to avoid any delays or delivery issues. c. We reserve the right to cancel or refuse any order if fraudulent activity or unauthorized payment is suspected.

  2. Shipping Methods: a. We offer various shipping methods, including standard and expedited shipping, depending on the destination and product availability. b. The estimated delivery time and applicable shipping charges will be displayed at checkout. c. Please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions or carrier delays.

  3. Shipping Destinations: a. We currently offer shipping to select countries/regions. The available destinations will be displayed at checkout. b. If your location is not listed, we apologize for any inconvenience caused and kindly request you to contact our customer support for assistance.

  4. Tracking and Notifications: a. Once your order is shipped, we will provide you with a tracking number and a link to track your package. b. You will receive email notifications regarding the status of your order, including confirmation, shipment, and delivery updates.

  5. Delivery Attempts and Signature: a. Our shipping partners will attempt delivery to the provided shipping address. b. If no one is available to receive the package, a delivery attempt notice will be left. It is your responsibility to arrange for re-delivery or pickup as per the carrier’s instructions. c. For certain high-value or signature-required shipments, a signature may be required upon delivery. Please ensure someone is available at the shipping address to sign for the package.

  6. Failed Delivery and Returns: a. In the event of a failed delivery attempt or a package being returned to us due to an incorrect or incomplete address, we will contact you to arrange re-delivery. Additional shipping charges may apply. b. If we are unable to reach you within a reasonable timeframe or if you fail to provide a corrected address, we reserve the right to cancel your order and issue a refund minus any applicable return shipping fees.

  7. Lost or Damaged Packages: a. We take utmost care in packaging and shipping your orders, but in rare cases, packages may be lost or damaged during transit. b. If your package is lost or significantly delayed, please contact our customer support for assistance. c. If your package arrives visibly damaged, please refuse the delivery and contact us immediately. We will initiate a claim with the shipping carrier and arrange for a replacement or refund as appropriate.

  8. Customs and Duties: a. International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient. b. It is your responsibility to comply with any applicable customs regulations and pay any necessary fees or charges.

  9. Limitation of Liability: a. We are not liable for any delays, losses, or damages caused by the shipping carrier or any events beyond our control. b. Our liability for any claim related to the shipment of your order is limited to the value of the products purchased.

  10. Contact Information: If you have any questions or concerns regarding our delivery policy, please contact our customer support for assistance.