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Returns and refunds are only accepted for unopened and unused products within 7 days of the original purchase date.
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To initiate a return, customers must contact RawKem customer service via email or phone to request a return authorization (RA) number. The RA number must be included in the return shipment.
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Customers are responsible for the cost of return shipping. RawKem will not refund the original shipping charges.
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Once the returned product is received and inspected, RawKem will issue a refund to the original payment method, minus a restocking fee of 15% of the product’s original purchase price.
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Refunds may take up to 10 business days to be processed.
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Exchanges are only accepted for defective or damaged products. Customers must contact RawKem customer service within 48 hours of receiving the product to report any defects or damages.
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RawKem reserves the right to refuse a return or exchange if the product has been opened, used, or tampered with.
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Sale items, clearance items, and gift cards are not eligible for refunds or exchanges.
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In the case of a wrong or incomplete order, Superior Supps will arrange for a replacement or refund, including the cost of return shipping.
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For any issues related to refunds, exchanges, or returns, customers can contact RawKem customer service via email or phone during business hours.